Terms of Service

Basic shipping is R110.

For fragrances, delivery is FREE for orders above R1000.

 

Deliveries will be facilitated by our courier service provider. Once a waybill has been created, the courier will contact and you send you the waybill number for your tracking.

 

Packaging & shipping of your order will take 3-5 BUSINESS days, if there's any delays communication will be sent to you. 

 

The following is the return policy for KyZee Commerce:

 

MOBILE DEVICES:

Any mobile device purchased from us will have to be returned back in its original packaging alongside the original supplied device within a period of 3 months.

 

Upon taking delivery, you have 30 days to report any faulty device received, including devices that are faulty as a result of a battery.

Should you encounter problems with your device post the 3 month mark, your return and/or refund will be subject to review. Should there be damage to the device, your refund may not return as 100%. An amount equivalent to the damage will be deducted.

 

MOBILE ACCESSORIES:

Any mobile device with a battery will have similar return policies to that of a mobile device.

You have 3 months to return a faulty electronic device, alongside its original packaging.

Should the device become faulty post the 3 months, it’s return and/or refund is subject to review.

Non-electronic accessories are not to be returned and/or refunded UNLESS the device was received damaged. It is advisable to check and return the accessory within 48 hours of being delivered to you.

 

FRAGRANCES:

Fragrances to be returned in original state and unused. The return of an opened and/or used fragrance will not be accepted. Costs associated to returns on fragrances are subject to review as to whether it is our responsibility or that of the customer.